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DELIVERY & STORE POLICY
We are so happy with your purchase of KHEWELLA pieces. Your order will be processed the next business day.
Most in-stock items will arrive at a USA address within 2-7 business days. However occasionally, due to situations beyond our control, some orders may take longer.
All orders sent outside the USA will be sent with the delivery date options you choose at check out and you should consider the estimated delivery times you see during check out, however delays may incur depending on pending on Customs.
Shipments outside of the USA may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. We suggest you contact your local customs office for current charges before you order, so you know what charges to expect.
We reserve the right to deduct any return costs incurred from the total return for orders that are refused at customs should duties and taxes be unpaid.
KHEWELLA will contact you if an item is out of stock from your order or if additional information is required for any reason.
We operate from Monday to Friday so if you contact us on Friday, please expect replies on next Monday. We are closed on all major holidays.
You will receive your tracking number once your order has been shipped. Please allow up to 24 hours for your tracking number to show any movement.
Orders will not be refunded for packages that are not accepted by the recipient.
Prices for KHEWELLA items are subject to change without notice. We do not offer price adjustments or price matching.
RETURN & EXCHANGE
We hope that you are completely in love with your KHEWELLA items. However if you do wish to exchange or return an item for any reason please note that;
Our exchange and refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange or return.
To be eligible for an exchange or return, your item must be unused and in the same condition that you received it, in its original place with great condition, with all the paper hand tags and seals attached to the product like you have received it. It must also be in the original packaging.
KHEWELLA reserves the right to disapprove a return if the paper hand tags have been cut off or reattached in any way. If the returned items are used, soiled, altered, damaged o
